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FAQ
New here? Find your answers below or talk with us at support@bought.app.
General
What is Bought?
How does it differ from other secondhand apps?
What happens if I import my purchase history?
Do I have to import my purchase history to use Bought?
Can I buy Closet items?
How can I reach Bought’s support?
Importing past purchases
Why import my purchase history to Bought?
If I create a Bought account, will my purchase history be imported?
If I connect my email, will my past purchases be visible to others instantly?
Can I import purchases from multiple email accounts?
I have bought something sensitive, so I don’t want to connect my inbox.
How does Bought estimate the resale value of my items?
Bought didn't find all my online purchases.
Something I have never bought was imported.
The auto image doesn't match my past purchase.
I want to sell items that I haven’t bought online.
For sellers
Is selling free?
Do I have to sell at the estimated price?
I accepted an offer. What happens next?
I need to cancel the order.
I have bought something sensitive, so I don’t want to connect my inbox.
How should I pack my item?
How do I ship my item?
How should I choose the size of the package?
Why can’t I see my earnings in my bank account?
How do I cash out my earnings from my Bought Balance?
I was asked to verify my identity when cashing out. Why?
Buyer didn’t pick up the order. What happens?
For buyers
I sent an offer. What happens next?
How do I pay the seller?
What does Buyer Protection mean?
What are the different delivery options?
How can I track my order?
I won’t be able to pick up my order in time.
How do I know the item is what was promised?
The item was faulty, broken, wrong, or not as described.
The item didn’t fit me properly.
I didn’t like the item I received.
My order was lost in transit.
I bought something on Bought. Does it appear in my profile?