FAQ
New here? Find your answers below or talk with us at support@bought.app.
General
What is Bought?
How does Bought differ from other buy-and-sell marketplaces?
I have bought stuff offline—can I sell them on Bought?
Why am I getting offers for items I don’t want to sell yet?
Can I buy items in people’s Closets?
How does Bought estimate the resale value of my items?
I don’t agree with the estimated resale value of my item.
How can I reach Bought’s support?
Importing purchases from email
When I connect my email, will my purchases be visible to others instantly?
What if I'm not ready to sell my imported items?
I have multiple emails—which one should I use?
I have shopped online with multiple emails.
I have bought something sensitive, so I don’t want to connect my inbox.
I imported items automatically, but the price was wrong.
Something I bought didn’t show when I connected my inbox.
An item I haven’t purchased was imported.
For sellers
Is selling free?
When and how do I get my money?
How should I pack the item?
How do I ship my item?
Do I have to sell with the estimated price?
How should I estimate the size of the parcel?
The buyer paid—why isn’t the money in my bank account yet?
The buyer wants to return the item.
How do I withdraw my earnings from my Bought Balance?
I was asked to verify my identity when cashing out. Why?
